What Information Do We Collect?
The information that we gather includes, but is not limited to, the following:
- All information that you willingly submit at the time of account creation or in the future, through various forms
- Information shared with us during live chat, voice call, or email
- Your transaction history on the website
- Login credentials, traffic data, GeoIP location, weblogs, device/browser data, and activity logs
- All documents that we request to verify your credentials, process deposit and withdrawal requests, and conduct anti-fraud checks
- Information gathered from surveys and customer assessments
How Do We Use This Data?
We process your personal data before granting unlimited access to the website. We use your data for the following purposes:
- To process your bets and transactions. These include your financial information like credit/debit cards, bank account details, etc.
- Provide iGaming and additional services on the website
- Provide customer support like account creation and maintenance
- Identify and perform necessary verifications to comply with legal responsibilities like anti-fraud checks and all forms of financial terrorism
- Shortlist bespoke promotional offers based on your interests and activity
- Monitor transactions for preventing money laundering
- Conduct research and analyze the data for statistical purposes
- Study customer behavioral patterns to create a bespoke user experience
How We Obtain Your Data?
Danhbai.io does not collect any data without your consent. The website automatically collects data that you share with us through interactions and the use of our services. We may also collect data from online service providers and vendors, like fraud prevention companies. We reserve the right to partner with third-party service providers to offer security or financial services and technical assistance.
The website may legally collect personal data from partner organizations as per the terms of the user agreement. Please understand that we take all necessary precautions to safeguard personal data from unauthorized interference. Any information that you share with us will only be used to improve your experience on the website. And we might have to share your credentials with partner organizations to accentuate the experience.
With Whom Do We Share Your Data?
Danhbai.io may share any information that we collect with partner organizations and group companies. These companies can include parent organizations, their subsidiaries, and other companies with whom we hold necessary agreements and carry out business operations. Your data might be processed by the website or any other company within the group. We may hire third-party organizations to process the data.
Certain employees of the company, namely the Data Protection Officer, Payments and Anti-Fraud Analysts, Money Laundering Officer, Customer Retention Team Members, and Player Managers, will have access to your personal information. This enables them to perform their respective duties and provide you with the best user experience on the website. All our employees are bound by confidentiality agreements, meaning your data is in safe hands.
Data Sharing with Third-Parties
Danhbai.io does not rent or sell data to third parties. However, if required by law, we may be forced to share your personal information with law enforcement agencies. We will only share personal data with third parties under the following conditions:
- If we are required to do so by law
- To comply with legal and regulatory responsibilities
- To carry out our marketing responsibilities
We use third-party data companies to process personal data on our behalf. Such organizations support the website in daily operations, marketing endeavors, analytics, and sending email newsletters. In such cases, we ensure that the data is transferred according to the terms of the Data Protection Legislation and Service License Agreements.
The website may also include social media buttons (like and share). These services are offered by third parties like Facebook, Instagram, YouTube, etc. All information gathered through these websites is under their purview. Danhbai.io is not responsible for your interaction with these vendors.
You can legally request the website to remove your data if you no longer continue using our services. Once your account is deleted, the website will retain your data for as long as required by law. Your data shall only be used if required by a competent authority for reasons including but not limited to financial and fiscal records, money laundering investigations, fraud, etc. We may also store anonymized data to improve our content and marketing communications.